Fall detectors | Elderly Response personal alarms |Wrist & Pendant Alarms

How our personal alarms and support services for the elderly work

Our team of highly trained and dedicated operators provide a constant back-up service, 24 hours a day, 365 days a year so should your personal alarm be pressed or your fall detector go off, we will already know who you are, where you live, your health issues and who to contact on your behalf.

So, if you’re elderly or disabled, just come out of hospital and convalescing, you and your family can feel safe knowing that you have the necessary support, should you have an emergency or accident in your home.

With our personal alarms and fall detectors and 24/7 support services, you or your relative can stay at home longer and you all have peace of mind, knowing that help will be there quickly at the touch of a button, should there be a problem.

Our standard service includes:

  • UK based response team on hand 24 hours, 365 days a year.

    Your important medical information securely stored for use in an emergency.

    Alarm unit, pendant and wrist strap, which are quick and easy to install by you in your own home.

    No hidden fees. You can cancel at any time.

Help at the push of a button

Personal Alarms
Step 1
All you need to do is activate your personal alarm or response alarm by pressing the button. It’s the same procedure whether you have a base unit, a bracelet or a pendant.
Personal Alarms for the Elderly
Step 2
A signal is sent from your personal alarm to the monitoring centre and answered by an operator who will have all your personal information to hand, including where you are and who to contact on your behalf.
Response Alarms
Step 3
You will be able to speak to the operator using the microphone on your personal alarm.
Emergency Alarms for Elderly
Step 4
The appropriate assistance (as per your personal alarm plan) will be sent to help you. We supply key safes as well to ensure access is possible for family and friends.
Elderly SOS alarms

Fall Detector alarms

Our fall detector service offers all the same services as the standard personal alarm plan but with the additional benefits of a fall detection pendant, which is ideal for anyone with some instability or health problems that might mean they fall over.

Our personal alarms work in the event of power cuts as they have emergency backup batteries for each and if you don’t have a working landline, a GPS unit can be supplied at a small monthly cost.

Book a demo

Arrange a Demonstration to see how our Personal Alarms work

Simply provide us with your name and phone number and we’ll give you a call to arrange a time for a free demonstration at our Westcliff-on-Sea office of our personal alarms and to run through the finer details of the personal alarm services we can offer our clients.

Frequently Asked Questions about Personal Alarms

Yes, you can – if you don’t have a working telephone landline, a GPS unit can be supplied with your personal alarm at an extra cost of £7.54 per month.

You will be connected to a member of staff at the Control Centre, who will speak directly to you through the personal alarm unit. If they are unable to get a response from you, they will contact the two relatives or friends whose details you have already provided. If they cannot make contact with either of these two people, they will phone the emergency services.

If there is a power cut in your home, CarelineSOS will still be accessible because there is a battery already supplied in both your personal alarm unit and the pendant, which acts as a back up.

This could indicate a loss of power to the machine, or the telephone line could be faulty.  Check that the alarm is plugged in and switched on properly and that it is connected to the landline. The flashing light could also be a warning that the battery is running low. If your personal alarm unit makes an audible bleeping sound, this could indicate that you are also experiencing a power cut so you will need to check your electricity supply. If your alarm battery is low, the CarelineSOS office will automatically be alerted and will reset your unit so the light stops flashing.  They will then be in touch to advise you regarding changing of the batteries.

No, your pendant should not be immersed in water.  However it is splash-proof so can be worn in the shower.

Go back through the steps and make sure you have put all the cables into the correct positions.   It is common to plug the leads into alternative sockets where the unit will work but not the phone.

You may already have an ADSL filter plugged in to your telephone socket.  If so, this is where you will unplug your telephone from, and then plug the alarm unit into. You shouldn’t experience any disruption to your internet connection during the installation process, however please check your Wi-Fi is working afterwards.

No, the pendant alarm only works within 75 feet of the main alarm unit.

You can have a keysafe for your own personal benefit, for example for occasions where you lock yourself out. However, it is essential that you also have two named keyholders (usually relatives, friends or trusted neighbours) who either have their own key to your home, or access to your keysafe, who will be contacted to enter your property if required in an emergency situation. CarelineSOS staff do not respond to call outs so are not able to personally access properties via the keysafe and whilst emergency services are able to force access, this is a very last resort.

We’re here to help with Personal Alarms, SOS & Response Alarms
Call 0800 833 162 or email info@carelinesos.co.uk

Get in touch

Happy customers

A Life Saver

I would like to thank you all for the great service you provided when mum needed it, it was literally a life saver I think. All the staff were so polite, helpful and empathetic every single time they spoke to me too, so huge thanks.


Stroke of luck

“I pressed my Careline button as I had had a fall and didn’t know what to do. I must admit I was quite rude to Christine, who answered my call, as I didn’t want to go hospital but, having spoken with my neighbour and asking her to check if my face was drooping and if I could move my arms, she insisted on calling an ambulance. It turns out I had suffered a stroke and went on to stay in hospital for 3 weeks. Thank you for acting so efficiently.”

Pat White

‘Magic button’ to the rescue!

“Just two days after joining up to CarelineSOS, I had a fall at home (breaking my femur, needing a plate and screw). I was wondering what on Earth I was going to do when I remembered my magic button – oh the relief! – I had my family with me in minutes. Much nicer than sitting on the floor all night, so thank you Careline”

Paul Smith

Quick-thinking CarelineSOS call-handler scares off burglar

In October 2018, call-handler Kevin responded to an alarm activation from an address in Billericay, Essex, where the resident was scared by a man trying to forcefully gain entry to his home. Raising his voice through the speaker on the Home Unit, Kevin addressed the would-be burglar, telling him that police were on their way. The man fled the scene and the resident was left unhurt, if rather shaken, by the incident.

Betty Johnson

Request Your Free Info Pack Today

Please provide your name and contact details and we will be happy to send you details of the CarelineSOS service either by email or post.

Bed Alarms for the Elderly