How our personal alarms and support services for the elderly work

Yes, you can – if you don’t have a working telephone landline, a GPS unit can be supplied with your personal alarm at an extra cost of £7.54 per month.

You will be connected to a member of staff at the Control Centre, who will speak directly to you through the personal alarm unit. If they are unable to get a response from you, they will contact the two relatives or friends whose details you have already provided. If they cannot make contact with either of these two people, they will phone the emergency services.

If there is a power cut in your home, CarelineSOS will still be accessible because there is a battery already supplied in both your personal alarm unit and the pendant, which acts as a back up.

This could indicate a loss of power to the machine, or the telephone line could be faulty.  Check that the alarm is plugged in and switched on properly and that it is connected to the landline. The flashing light could also be a warning that the battery is running low. If your personal alarm unit makes an audible bleeping sound, this could indicate that you are also experiencing a power cut so you will need to check your electricity supply. If your alarm battery is low, the CarelineSOS office will automatically be alerted and will reset your unit so the light stops flashing.  They will then be in touch to advise you regarding changing of the batteries.

No, your pendant should not be immersed in water.  However it is splash-proof so can be worn in the shower.

Go back through the steps and make sure you have put all the cables into the correct positions.   It is common to plug the leads into alternative sockets where the unit will work but not the phone.

You may already have an ADSL filter plugged in to your telephone socket.  If so, this is where you will unplug your telephone from, and then plug the alarm unit into. You shouldn’t experience any disruption to your internet connection during the installation process, however please check your Wi-Fi is working afterwards.

No, the pendant alarm only works within 75 feet of the main alarm unit.

You can have a keysafe for your own personal benefit, for example for occasions where you lock yourself out. However, it is essential that you also have two named keyholders (usually relatives, friends or trusted neighbours) who either have their own key to your home, or access to your keysafe, who will be contacted to enter your property if required in an emergency situation. CarelineSOS staff do not respond to call outs so are not able to personally access properties via the keysafe and whilst emergency services are able to force access, this is a very last resort.