Meet the CarelineSOS Team

Gain an insight into the highly trained team that make up CarelineSOS. Offering a constant service 24 hours a day, 365 days a year, we provide a great service for you and your loved ones.

Debbie Hill-David

Careline Services Manager

I am responsible for the support and management of the team to ensure we meet the quality standards set for us. Our aim is to provide flexible independent living solutions that grow with our clients’ needs.

Kevin Sivell-Derbyshire

Senior Careline Services Officer

I enjoy talking to our lovely customers and offering reassurance that we’re here around the clock if and when they need us.

Caroline Taylor

Senior Careline Services Officer

I have worked in this great team for 15 years, and enjoy promoting such a good service.

Lisa Benn

Careline Services Officer

CarelineSOS is a great service and I’m proud to be a part of it!

Patricia Hamilton

Careline Services Officer

We are often seen as the fifth emergency service and I enjoy playing a part in keeping residents safe in their homes.

Susan Willis

Careline Services Officer

In this job we expect the unexpected – no two days are the same, which helps to keep our jobs interesting!

Leanne Pryor

Careline Services Officer

I feel like we make a real difference in the lives of our customers, offering peace of mind to them and their families.

Vanessa Elgar

Careline Services Officer

Having worked for Careline for over 15 years you might think I have seen and heard it all, but you can never guess what calls will come in each day!

Melanie Morris

Careline Services Officer

We have a great team spirit here at CarelineSOS because we are all passionate about the job we do.

We’re here to help.
Call 0800 833 162 or email

Get in touch

Happy customers

Stroke of luck

“I pressed my Careline button as I had had a fall and didn’t know what to do. I must admit I was quite rude to Christine, who answered my call, as I didn’t want to go hospital but, having spoken with my neighbour and asking her to check if my face was drooping and if I could move my arms, she insisted on calling an ambulance. It turns out I had suffered a stroke and went on to stay in hospital for 3 weeks. Thank you for acting so efficiently.”

Pat White

‘Magic button’ to the rescue!

“Just two days after joining up to CarelineSOS, I had a fall at home (breaking my femur, needing a plate and screw). I was wondering what on Earth I was going to do when I remembered my magic button – oh the relief! – I had my family with me in minutes. Much nicer than sitting on the floor all night, so thank you Careline”

Paul Smith

Quick-thinking CarelineSOS call-handler scares off burglar

In October 2018, call-handler Kevin responded to an alarm activation from an address in Billericay, Essex, where the resident was scared by a man trying to forcefully gain entry to his home. Raising his voice through the speaker on the Home Unit, Kevin addressed the would-be burglar, telling him that police were on their way. The man fled the scene and the resident was left unhurt, if rather shaken, by the incident.

Betty Johnson

Request Your Free Info Pack Today

Please provide your name and contact details and we will be happy to send you details of the CarelineSOS service either by email or post.

Careline Magazibe