Meet the Team | CarelineSOS | Elderly Personal Alarms & Support

Meet the CarelineSOS Support Team

24hr, 365 day a year support from a highly trained team

Careline SOS have a team of highly trained team of support staff providing around the clock support services, 365 days a year, with personal alarms in a variety of forms, fall detectors for elderly and disabled and back up support services.

Keeping the elderly safe in their homes with personal alarms and support

We ensure that your family member remains safe in their own home with our personal alarm and support services, so here is an insight into who our staff are and the support roles they provide for our customers.

The CarelineSOS Team - supplied personal alarms and support for the elderly Essex UK

Our team of personal alarm support staff

Debbie Hill-David

Careline Services Manager

I am responsible for the management of the personal alarm support team to ensure that CarelineSOS meet the quality standards set for us. Our aim is to provide flexible independent living solutions that grow with our clients’ needs.

Caroline Taylor

Careline Services Team Leader

I have worked in this great team for 15 years, and enjoy promoting the excellent support service offered by Careline SOS.

Leanne Pryor

Careline Team Leader

I feel like we make a real difference in the lives of our customers, offering peace of mind to them and their families in the event of an emergency or a fall at home.

Melanie Morris

Careline Team Leader

We have a great team spirit here at Careline SOS because we are all passionate about the job we do and about supporting our customers.

Kevin Sivell-Derbyshire

Senior Careline Services Officer

I enjoy talking to our lovely customers and offering reassurance as part of the round the clock personal alarm, fall detection and support services Careline SOS provide. We’re here around the clock if and when they need us.

Lisa Benn

Careline Services Officer

Careline SOS is a great personal alarm service and I’m proud to be a part of it!

Patricia Hamilton

Careline Services Officer

We are often seen as the fifth emergency service and I enjoy playing a part in keeping residents safe in their homes via our range of support services for the elderly and disabled.
S Willis, team member at Careline SOS

Susan Willis

Careline Services Officer

In this job we expect the unexpected – no two days on the Careline SOS support team are the same, which helps to keep our jobs interesting!
Wrist alarms, bed alarms, pendant alarms and fall alarms – personal alarms for the elderly from CarelineSOS Essex

Vanessa Elgar

Careline Services Officer

Having worked for Careline SOS for over 15 years you might think I have seen and heard it all, but you can never guess what calls will come in each day!

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Happy customers

A Life Saver

I would like to thank you all for the great service you provided when mum needed it, it was literally a life saver I think. All the staff were so polite, helpful and empathetic every single time they spoke to me too, so huge thanks.


Stroke of luck

“I pressed my Careline button as I had had a fall and didn’t know what to do. I must admit I was quite rude to Christine, who answered my call, as I didn’t want to go hospital but, having spoken with my neighbour and asking her to check if my face was drooping and if I could move my arms, she insisted on calling an ambulance. It turns out I had suffered a stroke and went on to stay in hospital for 3 weeks. Thank you for acting so efficiently.”

Pat White

‘Magic button’ to the rescue!

“Just two days after joining up to CarelineSOS, I had a fall at home (breaking my femur, needing a plate and screw). I was wondering what on Earth I was going to do when I remembered my magic button – oh the relief! – I had my family with me in minutes. Much nicer than sitting on the floor all night, so thank you Careline”

Paul Smith

Quick-thinking CarelineSOS call-handler scares off burglar

In October 2018, call-handler Kevin responded to an alarm activation from an address in Billericay, Essex, where the resident was scared by a man trying to forcefully gain entry to his home. Raising his voice through the speaker on the Home Unit, Kevin addressed the would-be burglar, telling him that police were on their way. The man fled the scene and the resident was left unhurt, if rather shaken, by the incident.

Betty Johnson

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Bed Alarms for the Elderly