Call us on 0800 833 162
You can speak to our friendly staff, 24 hours a day, 365 days a year.
Send an email
If you send us an email, we’ll aim to get back to you as soon as we can.
If you’d like to visit the CarelineSOS office or would prefer to send us a letter, we’re at the following address:
2 Mendip Road,
Westcliff on Sea,
Essex, SS0 0HD
We’re a social bunch and can be found posting on the following channels:
If it’s an emergency please press the red button on your pendant, wristband or base unit.
Comments, compliments & complaints
We would love to hear from you if you have a comment to make about the service you have received from us.
If you are unhappy with anything, please be sure to let us know – we take all complaints seriously and will make every effort to put things right.
Equally, if you are happy with the service you have received please feed that back to us so we can pass your comments on to our call handlers.
Please email us at firstname.lastname@example.org