Contact Us | Careline SOS |Personal Alarms |Fall Detectors |Elderly Alarms

Contact us

It’s simple to get in touch with us at CarelineSOS. If you have a question about our personal alarm and fall detector services or just want to talk something over, you’ll find our staff always helpful, and approachable.

Call us on 0800 833 162

You can speak to our friendly staff, 24 hours a day, 365 days a year and get further information about personal alarms and fall detectors and our back up services.

Send an email

If you send us an email about personal alarms, fall detectors or our support services, we’ll aim to get back to you as soon as we can.

Visit us

If you’d like to visit the CarelineSOS office or would prefer to send us a letter, we’re at the following address:

2 Mendip Road,
Westcliff on Sea,
Essex, SS0 0HD

Find us on Google Maps

We’re social

We’re a social bunch and can be found posting on the following channels:


If it’s an emergency please press the red button on your pendant, wristband or base unit.

Comments, compliments & complaints

We would love to hear from you if you have a comment to make about the service you have received from us.

If you are unhappy with anything, please be sure to let us know – we take all complaints seriously and will make every effort to put things right.

Equally, if you are happy with the service you have received please feed that back to us so we can pass your comments on to our call handlers.

Please email us at