A Life Saver

I would like to thank you all for the great service you provided when mum needed it, it was literally a life saver I think. All the staff were so polite, helpful and empathetic every single time they spoke to me too, so huge thanks.

Valerie

Stroke of luck

“I pressed my Careline button as I had had a fall and didn’t know what to do. I must admit I was quite rude to Christine, who answered my call, as I didn’t want to go hospital but, having spoken with my neighbour and asking her to check if my face was drooping and if I could move my arms, she insisted on calling an ambulance. It turns out I had suffered a stroke and went on to stay in hospital for 3 weeks. Thank you for acting so efficiently.”

Pat White

‘Magic button’ to the rescue!

“Just two days after joining up to CarelineSOS, I had a fall at home (breaking my femur, needing a plate and screw). I was wondering what on Earth I was going to do when I remembered my magic button – oh the relief! – I had my family with me in minutes. Much nicer than sitting on the floor all night, so thank you Careline”

Paul Smith

Quick-thinking CarelineSOS call-handler scares off burglar

In October 2018, call-handler Kevin responded to an alarm activation from an address in Billericay, Essex, where the resident was scared by a man trying to forcefully gain entry to his home. Raising his voice through the speaker on the Home Unit, Kevin addressed the would-be burglar, telling him that police were on their way. The man fled the scene and the resident was left unhurt, if rather shaken, by the incident.

Betty Johnson