Coronavirus (COVID-19) – CarelineSOS Statement

19th March 2020

Fall Detector - personal alarms from CarelineSOS Essex

We monitor local and national guidance and legislation to ensure that the health and safety of our customers, staff and partners are paramount.

Our Policy and Procedures are regularly updated however there may be occasion where external factors (e.g. COVID-19) impact upon our compliance.

When such instances occur, it is important that we are responsive to these factors. This may mean that we need to amend our compliance with Policy and Procedures as we adapt our service delivery to be consistent with Government Guidance. We will always seek to do this in a way that does not disadvantage our customers and we will take every measure to ensure any disruption or alterations to service is kept to a minimum.

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